Contact
T. Weatherhead & Co.
Have a question about one of our handcrafted products, an existing order or a custom woodworking project? We would be pleased to hear from you.
T. Weatherhead & Co. is an independent Canadian woodworking business located in Fall River, Nova Scotia. Every inquiry is handled personally, with the same attention to detail that goes into the furniture, home goods, accessories and gifts made in our workshop.
Contact Information
T. Weatherhead & Co.
Fall River, Nova Scotia, Canada
Email:
Email is the best way to reach us. A telephone call can also be arranged when it would be helpful to discuss a project or question in greater detail.
We normally respond by the next business day. Messages received during weekends, holidays or especially busy workshop periods may require a little longer.
Send Us a Message
Please use the contact form below to ask about:
a product in our online store;
an existing order;
shipping or delivery;
a return or damaged shipment;
product care;
custom or personalized woodworking;
furniture commissions;
corporate or client gifting;
collaborations or trade inquiries; or
another question about T. Weatherhead & Co.
Providing a few relevant details with your first message will help us respond more effectively.
[PLACE CONTACT FORM HERE]
Information submitted through this form will be handled in accordance with our Privacy Policy.
Questions About a Product
Questions about materials, dimensions, availability, personalization or the natural characteristics of a particular wood species are always welcome.
When contacting us about a product, please include the product name or a link to its page. You can also tell us how you plan to use the piece, particularly if you need help choosing between sizes, wood species or available options.
Browse our current collection of handcrafted furniture, eyeglass cases, ring boxes, kitchenware, trays, clocks, step stools and gifts in the T. Weatherhead & Co. online store.
Because wood is a natural material, every piece has its own grain, colour, figure and markings. These variations are part of what makes each handcrafted product unique.
Help With an Existing Order
For questions about an existing order, please include:
the name used to place the order;
your order number;
the product ordered;
the email address associated with the purchase; and
a brief description of what you need help with.
Please do not include a complete credit-card number, card security code, banking password or other sensitive financial information in your message.
Information about processing times, carriers, tracking, Canadian shipping, United States shipping and international delivery is available in our Shipping, Delivery and Payment Information.
Damaged, Defective or Incorrect Orders
Please inspect your purchase shortly after delivery.
If an order arrives damaged, defective or different from what you ordered, contact us within 3 calendar days of delivery.
Include:
your order number;
a description of the issue;
photographs of the product;
photographs of the interior and exterior packaging;
a photograph of the shipping label, where relevant; and
any other details that may help us understand what occurred.
Please retain the product and all original packaging while the issue is being reviewed. The packaging may be required for a carrier claim.
Do not return the product before receiving instructions from us. Full requirements and available resolutions are explained in our Return, Refund and Exchange Policy.
Custom Woodworking and Personalized Orders
We welcome inquiries about custom woodworking, personalized products and modifications to selected existing designs.
A helpful initial inquiry should include:
the type of product you are considering;
its intended use;
approximate dimensions;
preferred wood species or colours;
personalization or engraving requirements;
the quantity required;
your delivery destination;
your preferred completion date; and
photographs, sketches or reference images, where available.
You do not need to have every detail finalized before contacting us. We can help determine whether the project is a suitable fit for the workshop and what additional information may be required.
Please note that custom work is considered individually. Project acceptance, pricing and timing depend on the design, materials, workshop schedule and delivery requirements.
To learn more about the maker and craftsmanship behind our work, visit Our Story.
Corporate and Client Gifting
T. Weatherhead & Co. can assist with handcrafted gifts for:
employee recognition;
client appreciation;
executive gifts;
weddings and special events;
milestone celebrations;
real estate closings;
hospitality or design projects; and
other business gifting needs.
When making a corporate or multiple-item inquiry, please include the approximate quantity, preferred product, personalization requirements, delivery destination and required date.
Lead times depend on the product, order quantity, materials and level of personalization. Contacting us early provides the greatest flexibility.
Furniture, Design and Trade Inquiries
We welcome inquiries from homeowners, interior designers, architects, contractors and other professionals interested in handcrafted furniture or collaborative projects.
Please provide any available dimensions, drawings, room photographs, material preferences and project timing with your inquiry.
Shipping arrangements for larger furniture pieces are considered as part of the project. Current general delivery information can be found on our Shipping and Delivery page.
Product Care Questions
Proper care helps handcrafted wood products remain beautiful and functional for years to come.
General instructions for furniture, trays, kitchen products, eyeglass cases and ring boxes are available in our Product Care and Maintenance Guide.
Please contact us when:
your product has unusual care requirements;
you are uncertain which cleaning or maintenance product to use;
the original care instructions are unclear; or
you believe the product has developed an issue unrelated to normal use or natural wood movement.
Include the product name and photographs where appropriate.
Local Pickup and Workshop Visits
T. Weatherhead & Co. operates from a working woodshop in Fall River, Nova Scotia, rather than a walk-in retail storefront.
The workshop is not open for unannounced visits, shopping, pickups or returns.
Local pickup is available only when offered during checkout or arranged directly in advance. Please wait until you receive confirmation that your order is ready and that a pickup time has been arranged before travelling to the workshop.
To ask about local pickup for a particular product, contact us before placing your order.
Telephone Calls
Our telephone number is available upon request.
Email or use the contact form to briefly describe what you would like to discuss, along with suitable days and times for a call. We will respond to arrange a mutually convenient time when a telephone conversation would be helpful.
Inquiry Hours
We generally review and respond to inquiries during the following hours:
Monday–Friday: 9:00 a.m.–5:00 p.m. Atlantic Time
Saturday: 10:00 a.m.–4:00 p.m. Atlantic Time
Sunday: Closed
Messages may be submitted at any time. These are inquiry-response hours and do not represent public retail or workshop-opening hours.
Holiday schedules, markets, exhibitions and workshop commitments may occasionally affect response times.
Connect With Us Online
Follow T. Weatherhead & Co. for new products, workshop updates, custom projects and behind-the-scenes looks at our woodworking process:
For order changes, returns, damage reports or private customer-service matters, please use email or the contact form rather than social-media comments or direct messages.
Join Our Newsletter
Subscribe to receive occasional news about new products, shop updates, special releases and upcoming events.
Sign up for the T. Weatherhead & Co. newsletter.
You may unsubscribe at any time using the link included in each marketing email. Additional information about email subscriptions and personal information is available in our Privacy Policy.
Frequently Asked Questions
Where is T. Weatherhead & Co. located?
T. Weatherhead & Co. is located in Fall River, Nova Scotia, Canada. We operate from a working woodshop rather than a public retail storefront.
How quickly will I receive a reply?
We aim to respond by the next business day. Responses may take slightly longer during weekends, holidays, markets or busy workshop periods.
Can I arrange a telephone call?
Yes. Email us or use the contact form with a short description of your inquiry and suitable times for a call.
Do you accept custom orders?
We consider custom woodworking, furniture, personalization and modifications to selected designs. Acceptance depends on the project requirements, materials, workshop schedule and delivery needs.
Do you ship outside Nova Scotia?
Yes. We ship throughout Canada, to the United States and to selected international destinations. Available services and prices depend on the product and destination. See our Shipping, Delivery and Payment Information.
Can I visit the workshop?
The workshop is not open for unannounced visits or retail browsing. Pickups and other visits must be arranged and confirmed in advance.
How do I request a return?
Review our Return, Refund and Exchange Policy, then email us within the applicable return period. Please do not ship a return without authorization and instructions.
Related Pages
Contact T. Weatherhead & Co.
T. Weatherhead & Co.
Fall River, Nova Scotia, Canada
Email:tweatherheadco@gmail.com
We look forward to learning more about your question, order or project.