Privacy Policy
Last updated: June 22, 2026
T. Weatherhead & Co. respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what information we collect when you visit weatherheadwoodworking.ca, contact us, subscribe to our emails, create an account or purchase one of our products. It also explains how we use, disclose, store and protect that information.
Privacy at a Glance
T. Weatherhead & Co. is a small Canadian woodworking business located in Fall River, Nova Scotia.
We collect only the information reasonably needed to:
operate our website and online store;
process and deliver orders;
respond to questions and custom-order requests;
provide customer service;
communicate with newsletter subscribers;
understand and improve our website; and
meet our legal, tax and accounting obligations.
We do not sell customer names, email addresses, mailing addresses, order information or mailing lists to data brokers or other businesses.
Some website, device and browsing information may be processed by the analytics, advertising and technology providers described below.
1. Who Is Responsible for Your Information?
T. Weatherhead & Co. is responsible for the personal information collected through this website and through our direct interactions with customers.
In this policy, “we,” “our” and “us” refer to T. Weatherhead & Co.
Questions or requests concerning your personal information may be sent to:
Privacy Officer
T. Weatherhead & Co.
Fall River, Nova Scotia, Canada
Email: tweatherheadco@gmail.com
2. What Personal Information Do We Collect?
The information we collect depends on how you interact with us.
Information Provided When You Place an Order
When you purchase something through our website, we may collect:
your name;
email address;
telephone number;
billing and shipping addresses;
products ordered;
customization or personalization details;
order value, taxes and shipping charges;
order history;
shipping and tracking information; and
messages or instructions connected with your order.
This information is used to process your purchase, create or personalize your product, communicate with you and arrange delivery.
Payment Information
Payments are processed by the payment service displayed during checkout.
Your payment processor may collect your card number, security code, billing address and other financial information required to authorize the transaction. T. Weatherhead & Co. generally does not receive or store your complete payment-card number or security code.
We receive limited transaction information, such as whether the payment was approved, the payment amount and information needed for order management, refunds, accounting and fraud prevention.
Customer Account Information
If you create a customer account, we may collect and store information such as:
your name;
email address;
telephone number;
saved billing and shipping addresses;
account preferences; and
previous orders.
Customer accounts are provided through our website platform and are intended to make checkout and customer service more convenient.
Contact and Custom-Order Information
When you contact us, use a website form or request a custom product, we may collect:
your name;
email address;
telephone number;
the contents of your message;
product preferences and specifications;
photographs, drawings or files you voluntarily provide; and
other information needed to respond to your request.
Please avoid sending sensitive personal information that is not necessary for your inquiry or order.
Newsletter and Marketing Information
When you subscribe to our newsletter or promotional emails, we may collect:
your name, if provided;
email address;
subscription date and source;
consent records;
email engagement information, such as whether an email was opened or a link was selected; and
unsubscribe preferences.
You may unsubscribe at any time using the link included in our marketing emails.
Website and Device Information
When you visit our website, we and our technology providers may automatically collect information such as:
your IP address;
browser and device type;
operating system;
approximate geographic location;
referring website or search source;
pages viewed;
date and time of visits;
links or buttons selected;
time spent on a page;
shopping-cart activity;
purchase or conversion events; and
information about how the website performs on your device.
This information helps operate, secure, measure and improve the website.
Information Received from Marketplaces or Other Sources
If you purchase from T. Weatherhead & Co. through Etsy or another third-party marketplace, that platform may provide us with information needed to fulfil your order, such as your name, delivery address, order details and customer messages.
The marketplace also processes your information under its own privacy policy and terms.
3. How Do We Use Personal Information?
We may use personal information to:
provide and operate the website;
process payments and complete purchases;
make, personalize, package and ship products;
calculate applicable taxes and shipping charges;
send order confirmations, shipping updates and other transactional messages;
respond to inquiries and provide customer service;
maintain customer accounts;
manage returns, replacements, refunds, warranties and disputes;
detect or prevent fraud, abuse and security incidents;
maintain accounting, tax and business records;
measure website traffic and marketing performance;
understand how visitors use the website;
improve our products, website and customer experience;
send marketing communications where we have the required consent;
maintain records of consent and unsubscribe requests; and
comply with legal, regulatory and governmental requirements.
We will not use personal information for an unrelated purpose without providing appropriate notice and obtaining consent where required.
4. Consent and Your Choices
By providing information needed to complete an order or answer an inquiry, you consent to our using that information for those purposes.
Optional activities—such as newsletter subscriptions, marketing communications and certain analytics or advertising technologies—may require separate consent. Where required, you may accept or decline these activities through the website’s cookie banner, subscription form or other consent request.
You may withdraw consent for optional uses at any time. Withdrawing consent does not affect processing that has already occurred and may not apply where we must retain information for legal, tax, fraud-prevention or contractual reasons.
5. Cookies and Similar Technologies
Cookies are small files or pieces of data stored on your browser or device. Our website uses cookies and similar technologies to operate essential features, remember preferences, understand website use and measure marketing performance.
Necessary Cookies
Necessary cookies support functions such as:
secure website delivery;
shopping-cart and checkout operation;
customer account login;
fraud and security protection;
remembering privacy choices; and
maintaining website sessions.
These cookies are required for the website to function properly and generally cannot be disabled through our website.
Analytics and Performance Technologies
With your consent where required, we may use the following services:
Squarespace Analytics helps us understand site traffic, popular pages, referral sources, sales activity and general website performance.
Google Analytics 4 helps us understand how visitors find and use the website. It may collect information about pages viewed, devices, approximate location, traffic sources and website interactions.
Microsoft Clarity helps us understand how visitors interact with website pages. It may collect information about clicks, scrolling, navigation patterns and browsing sessions so that we can identify usability issues and improve the customer experience.
Advertising and Conversion Measurement
We may use Google Ads or similar services to measure whether advertising leads to website visits, inquiries or purchases. Depending on your cookie choices and settings, these services may use cookies or similar identifiers to measure advertising performance or show more relevant advertising.
We do not provide these services with customer mailing lists or detailed order information unless we have an appropriate reason, disclosure and consent to do so.
Managing Cookies
You can manage non-essential cookies through our cookie banner where available. You can also delete or block cookies using your browser settings.
Blocking all cookies may prevent features such as customer accounts, shopping carts or checkout from working correctly.
6. Who May Receive Personal Information?
We disclose personal information only where reasonably necessary to operate our business, serve customers or comply with the law.
Recipients may include:
Website and Commerce Provider
Our website and online store are hosted by Squarespace. Squarespace processes website, customer, order and account information to provide hosting, commerce, security and related services.
Payment Processors
The payment provider shown during checkout processes payment and fraud-prevention information. Payment providers handle information under their own privacy policies and security practices.
Shipping and Delivery Providers
We may provide your name, delivery address, telephone number, email address and shipment details to delivery providers such as Canada Post, UPS, FedEx, Purolator or another carrier selected for your order.
Carriers use this information to deliver packages, provide tracking notifications, complete customs documentation and address delivery problems.
Analytics and Technology Providers
Squarespace, Google, Microsoft and other technology providers may process website and device information to provide analytics, security, advertising measurement and website functionality.
Email Service Providers
We may provide subscriber contact information to our email service provider so it can deliver newsletters, manage subscriptions and process unsubscribe requests on our behalf.
Professional Advisers
Information may be disclosed to accountants, bookkeepers, legal advisers, insurers or other professional service providers where reasonably required for accounting, tax, legal, insurance or business-administration purposes.
Governmental and Legal Authorities
We may disclose information where required by law, court order, tax requirement or lawful government request, or where reasonably necessary to protect our rights, customers, business or the public.
7. Do We Sell Personal Information?
T. Weatherhead & Co. does not sell customer names, email addresses, mailing addresses, telephone numbers, order histories or mailing lists.
Analytics and advertising providers may process website browsing and device information as described in this policy. You can limit non-essential processing through the website’s cookie choices and your browser or provider settings.
8. How Long Do We Keep Information?
We retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to legal and operational requirements.
For example:
order, invoice, payment and tax records are generally retained for at least six years from the end of the relevant tax year, or longer where required by law;
order correspondence may be retained while necessary to provide service, address disputes or maintain product records;
customer account information may be retained while the account remains active and for a reasonable period afterward;
newsletter information is retained until you unsubscribe or we discontinue the mailing list;
a limited unsubscribe record may be retained to ensure that we honour your request;
contact-form submissions and general inquiries are retained only as long as reasonably useful;
analytics information is retained according to our settings and the policies of the relevant analytics provider; and
information connected with a legal claim, dispute or investigation may be retained until the matter is resolved.
Information that is no longer required will be deleted, anonymized or securely disposed of where reasonably possible.
9. Where Is Information Processed?
T. Weatherhead & Co. is located in Canada. Some service providers may store or process information in the United States or other countries.
Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law-enforcement agencies or governmental authorities in that jurisdiction.
We select established service providers and limit the information disclosed to what is reasonably required for the service being provided.
10. How Do We Protect Personal Information?
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we handle.
These measures may include:
password-protected accounts;
access controls;
secure website and payment technologies;
reputable commerce and payment providers;
software and security updates;
limited access to customer information; and
secure disposal or deletion practices.
No website, internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a privacy breach, we will investigate and take appropriate action, including notification where required by law.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate or incomplete information;
withdraw consent for optional uses;
unsubscribe from marketing communications;
request deletion or restriction of certain information;
object to certain processing activities; and
raise a concern about how your information has been handled.
Some requests may be limited where information must be retained for legal, tax, accounting, security, fraud-prevention or dispute-resolution purposes.
To submit a request, email tweatherheadco@gmail.com with the subject line Privacy Request. We may need to verify your identity before providing, correcting or deleting information.
We will respond within the period required by applicable law.
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada or the privacy authority responsible for your jurisdiction.
12. Marketing Emails and Abandoned-Cart Messages
We send promotional emails only where permitted by law and where we have the required consent or another lawful basis to contact you.
Every promotional email includes an unsubscribe option. Unsubscribe requests will be processed as required by applicable law, although you may still receive necessary transactional messages about an active order or customer account.
If abandoned-cart reminders are enabled, you may receive an automated reminder after entering your email address during checkout and leaving the website without completing the purchase. These messages include an unsubscribe option.
13. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information directly from children without appropriate authorization.
If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
14. Third-Party Websites and Social Media
Our website may contain links to Etsy, Instagram, Facebook, X, shipping providers or other third-party websites.
When you follow one of these links, the third party’s privacy policy and terms apply. T. Weatherhead & Co. is not responsible for the privacy, security or content practices of websites operated by others.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology providers or legal obligations change.
The revised policy will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or request renewed consent for a significant change.
16. Contact Us
Questions, concerns and privacy requests may be directed to:
Privacy Officer
T. Weatherhead & Co.
Fall River, Nova Scotia, Canada
Email: tweatherheadco@gmail.com
Please use the subject line Privacy Request when contacting us about personal information.