Return Policy

We understand that circumstances change. Please Contact Us with your proof of purchase and reason for return within 3 days of delivery or in person purchase.

All returned items must be sent back to us within 14 days of delivery and must be returned in the original packaging and in the original, unused condition. Customers are responsible for all return shipping costs and any loss in value if the item is not returned in the original condition.

Customers are responsible for return postage costs any loss in value if the item is not returned in original condition.

If returning from outside of Canada, be sure to identify the item as a 'returned product' to your shipper. Failure to do so could result in customs fees. Customers are responsible for return shipping and customs fees.

Upon receipt of the item, intact, we will issue a full refund for the original item cost, excluding original shipping cost (embedded standard shipping plus any options).

Please note that it can take up to 2 weeks for the refund to appear on your credit card.

Refunds are issued to the original payment method and/or card.

Unfortunately, we are unable to provide a return or exchange for custom items and those that are damaged or used.

Items that cannot be returned:

·        Any custom order

·        Any item that has been personalized or engraved.

·       Urns that have been filled.

Please note we are unable to provide an exchange. Items marked “Final Sale” and customized, personalized or engraved items will not be returnable or exchangeable.